FAQs

Effective Date: March 2020

20+ years of experience and our modern and comfortable fleet, makes Transportes Freylid your best transportation option in Costa Rica.

On this page we try to give the best answers to most of your questions. Please contact us and not only will gladly answer your question, we may also add your question to this list.

What is a private transport?

Private transport service offers a safe, convenient, and flexible way to travel anywhere within Costa Rica and will remove the hassle and stress of navigating on your own, while still being flexible with your travel schedule and needs.

Private transport can be scheduled anytime you wish and from any airport, hotel, private home or identifiable landmark in Costa Rica.

What is a shared shuttle?

For group sizes of one, two, and sometimes three people, shuttle service is the most convenient and economical way to travel between destinations in Costa Rica; these services connect the main tourist destinations in an easy and reliable way with no hassles or worries. Shuttle routes operate daily, and in some cases there are multiple departure times throughout the day.

How long will the shared shuttle wait for me at the pickup location?

The driver will wait a maximum of 10 minutes at the pick-up location for a passenger as this is shared service. If passenger doesn't show 10 minutes passed the pick-up time they will be considered No Show and 100% of the service will be charged.

How can I change or cancel a reservation?

To modify or cancel a reservation please contact our operations department +506 2645-6564 or info@transportesfreylid.com.

Do I have to print my booking confirmation?

No; it is not necessary to print your booking confirmation, our driver will meet you at the pickup location that you stated in the reservation.

Can you pick me up at the Juan Santamaria International Airport?

Yes; however, shared shuttles are not allowed by law to wait or park at the San Jose Airport, therefore pickups will be at the established times only at two close restaurants near the airport, either Malinche right outside the airport or Denny's Aeropuerto, the correct place will be confirmed in the service confirmation voucher.

Can you pick me up at the Daniel Oduber Quirós International Airport?

Yes; however, shared shuttles are not allowed by law to wait or park at the Liberia Airport, therefore pickups will be at the established times at Liberia VIP Lounge restaurant right outside the airport, on the left side of “the main arrivals gate”. It is important for you to arrive there 20 minutes prior to your pick up time.

How can I find my transportation at the airport?

Our representatives will meet at the gate and guide you to our unit; they will be carrying a sign with the name of the client or wear our uniform with the Transportes Freylid logo. Do not listen to other vendors trying to sell you services, charge you more, grab your bags or telling you that we are not coming for you. If for some reason you cannot find our representative contact us by phone or email.

How will I find the shuttle at my pickup location?

Our driver will arrive at the lobby or reception; he will indetify himself and ask for passengers names; when passengers are found driver will help with their luggage and take them to the vehicle.

Shared shuttle routes are direct or have connections?

Shuttles include a 20 minute rest stop for passengers and driver, stopping points are established by Transportes Freylid. This stop may be a connection point or may involve a change of vehicle depending on the route. Passengers who need to make connection please be sure to have all of your luggage and belongings with you before moving to the other vehicle. Our driver will help moving luggage to the next vehicle.